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NovaBACKUP® PC – Support Information

What are my support options if I need help with NovaBACKUP PC?


I am in a product trial and I need help.

If you currently using our free trial, you may get help by filling in a support ticket online


I purchased NovaBACKUP PC WITHOUT NovaCARE

If you currently are using a purchased version of NovaBACKUP PC but you did NOT purchase it with NovaCARE or as a subscription product, you may get help by filling in a support ticket


I purchased NovaBACKUP PC WITH NovaCARE

If you currently using a purchased version of NovaBACKUP PC WITH valid NovaCARE or an active subscription, you may get help by calling on the phone.
If you can’t wait in the queue, leave a message when offered to do so, and we will call you back.

Call +1(805) 409-3140
M-F 8am-5pm PT
— OR —

You can also fill in a support ticket online


I WISH I had bought NovaCARE because I want to call

If you purchased NovaBACKUP PC WITHIN THE LAST 30 DAYS WITHOUT NovaCARE, you can ADD IT.

Enter the license and checkout. Make note of the Cleverbridge reference number for when you call

 

 
 


NovaCare? What’s that? I don’t even know if I have it!

If you purchased NovaBACKUP PC online at NovaBACKUP.com, you should have been given the option to purchase NovaCARE or purchased as part of a subscription. With that package you receive access to call-in phone support and free upgrades for 1 year (or more if 2 or 3 year options are presented and purchased additional years of NovaCare). If you don’t know if you have NovaCare, you can find out by going to “NovaCare Page”.

SCROLL to the bottom… the section titled “Check your NovaCare status.” Enter the license and click Go. On the resulting page, under Product Information, look for the description of what you own. If you have NovaCare, it will be in the product name. You can also see if your support expiration date is in range.



I still have questions

If you still have questions, just let us know!
Fill out the form and we’ll get back to you.


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