Direct access to our world-class, local support team
We don't outsource. Our local small business backup experts are here for you, ready to help
with one-on-one support - like your own personal IT department.
NovaCare – Local tech support and upgrade protection.
NovaBACKUP PC now includes our industry-leading NovaCare support. That means unlimited access to phone, email, and live chat help from our local, one-on-one support engineers, unlimited product updates, and unlimited access to a vast library of helpful guides and documentation.
Unmatched local support.
Our technical support team is located right here in the USA, NOT overseas call centers. You get assistance directly from NovaStor engineers who truly understand backup, and have the product expertise to address your unique needs.
Support starts now.
If you need support during your trial, or after you have purchased, just visit our support site at support.novabackup.com and we can get started! Or visit our support page to learn more about our support options.
Always Microsoft-ready, with full Windows PC OS support.
NovaBACKUP is always Microsoft ready, and support for the latest OS comes standard – including Windows 10, 8.1, 8, and 7(SP1).
Integrated support tab for 24-hour assistance.
Get access to backup support at the click of a button, 24 hours a day. View our FAQ’s, knowledgebase, product documentation, how-to videos, or make a support request directly from within the NovaBACKUP application.
Are you a technology reseller?
Our partner program is designed specifically for integrators like you.