NovaBACKUP Support

Get US-based technical support from backup experts ready to assist you.

Technical Support

How Can Our Support Team Assist You?

NovaBACKUP Support

Our technical support engineers are experienced backup professionals with an average tenure of over 10 years. We are committed to helping you protect your data and have the experience to meet your unique backup and recovery needs.

View our Knowledgebase

You can find answers to many frequently asked questions in our Knowledgebase.

To the Knowledgebase

Download Teamviewer

To better assist you with technical support, our support team may ask you to download TeamViewer.

Download Teamviewer

Submit Support Ticket

If you need technical assistance, please submit a support ticket. Our support engineers are usually able to respond quickly. Once a ticket is open, you can provide any additional information that may be helpful in resolving your issue.

Create a Support Ticket

Call Support

You can call us any time M-F between 8am-5pm PT.

+1 805-579-6700

Check Your License for Upgrade and Support Eligibility

As long as your NovaBACKUP subscription is active, you are covered. To ensure that you never find yourself without support, you will be reminded of your upcoming auto-renewal a few days before it expires. Use the link below to log in to the License Management Center and check the status of your NovaBACKUP license key.

Check Your License Status

Upgrades for Managed Service Provider

As an active MSP partner, you are entitled to the latest version of our software for your customers. Use this form to request a customized download link for the latest version of your software.

Always Available Support

Log in to our License Management Center to check the status of your license, upgrade it to add cloud storage, or renew your support subscription.

Need Help Setting Up NovaBACKUP?

Want help installing and setting up your new NovaBACKUP Server Agent or your Managed Backup program? Our team is here to help.

Upgrade and Support FAQs

How do I know that I'm covered?

As long as your NovaBACKUP subscription is active, you are covered. To ensure that you never find yourself without support, you will be reminded of your upcoming auto-renewal a few days before it expires.

To check your Support status, click here

Which NovaBACKUP products have Support included?

Support is included with all active NovaBACKUP subscriptions or if you have kept up to date with your support renewal for your perpetual licenses.

To check your Support status, click here

How do you activate the support?
Support is automatically activated when you start your NovaBACKUP subscription.
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