Expedia CruiseShipCenters, Inc.

A franchise network of 170+ independently-owned retail locations and over 4,000 vacation consultants

With a costly maintenance renewal due for an existing backup solution and additional machines requiring protection, a decision was made about finding a solution that would support the latest operating systems and technologies. When weighing the cost of inaction, such as data loss in the event of a hardware failure, Expedia CruiseShipCenters selected NovaBACKUP to protect its user data for more than 100 employees.

Reducing cost while preparing for growth

With annual sales growth averaging 20% each year for the past 25 years, Expedia CruiseShipCenters has become a global leader in the marketing and sales of cruise vacations. Coupled with their expansive growth and the need for increased data protection, Expedia CruiseShipCenters needed to address the latest release of the Microsoft Operating System. So, they turned to NovaStor to back up their machines and purchased the necessary licenses for NovaBACKUP at nearly half the cost of the competing backup solution. Now, occasional requirements to restore data has created confidence with the NovaBACKUP product line and all physical machines are backing up to Tape, Disk, or a Network Attached Storage device.

A local, U.S.- based backup expert at the ready

Expedia CruiseShipCenters is now able to use NovaBACKUP products seamlessly, with 1 year of premium NovaCare telephone support and upgrade protection included. And, speaking with backup engineers for expert advice or with specific data-restoration questions is never a challenge, and has become an expected level of quality service.

“Our business justification for a change of solutions was simply the potential impact of delaying such a change. Our experience with NovaBACKUP and their support has been a positive one.”
– William Wang, Senior Systems Administrator, Expedia CruiseShipCenters.